"Why aren’t you a Google Crawler? Your last name is Ragni (Spiders)!" After a year at t'charta and 100+ job applications, a family joke sparked a total professional re-vamp. I’m moving past the ATS filters to build my own "web." Here is why I rebuilt this site and what’s next for my journey in Zürich.

Can a single email ruin a 20-year relationship? My family has returned to the same Italian spa for two decades, yet a recent booking blunder proved that without a functional CRM, even the most loyal guests become just another number. Here is why data integrity is the heartbeat of luxury.

Admitting burnout is hard; facing the consequences is harder. After two years of navigating the gap between ambition and recovery, I’m learning that true strength isn't doing it alone—it's having the courage to rebuild, one step at a time. Here is my journey from exhaustion back to drive.

Michael Scott tried to fight a website with gift baskets, and he lost. But was he entirely wrong? In an era of AI and automation, businesses are rushing to go digital while losing the "human touch." Here is what a 2007 episode of The Office teaches us about modern operational strategy.

Can a Trello board save a holiday? From booking the Jacobite Steam Train to navigating the Highlands, I applied my Google PM training to create the ultimate Scottish itinerary. Along the way, I rediscovered why guest experience—and a little flexibility—is the heart of great hospitality.

I built Cibum Boutique from a dinner-table idea into a luxury Italian delicatessen in the heart of Zürich. It was "my baby," but it also became my greatest teacher in resilience. This is the honest story of 300+ SKUs, Swiss customs, "wine with friends," and the difficult decision to say goodbye.

Two weeks to find, test, and implement a new Property Management System—all while living in a different country. From 1500s architecture to 2026 cloud technology, this is the story of how I modernized Al Castello Relais and why the right tech stack is the heartbeat of a five-star guest experience.